Colin Andrew Lavigne

(276) 614-6881 | contact@colinlavigne.com

Education

East Tennessee State University - Johnson City, TN

Bachelor of Science in Digital Media - Concentration in Animation (05/2008)

Special Skills

  • 3D Animation - Animation, IK/FK Character Rigs, Skinning, and Rendering

    Experience in 3ds Max and Maya

  • Composition and Effects- Video Compositing, Creating 3D Effects and Keying
    Experience in Adobe After Effects and Premiere
  • Website Creation- Use Dreamweaver to create websites with HTML and CSS
    Experience in Adobe Dreamweaver
  • Image Creation - Designing logos, banners, and templates for various uses
    Experience in Experience in Adobe Photoshop
  • Test Case Documentation - Create detailed test cases for product features
    Experience in Fogbugz and Jira
  • CMS Management - Ability manage content in Content Management Systems
    Experience in various CMS

Work Experience


HTML Specialist

Lenovo through CTG: Morrisville, NC (05/2015 - Current)

  • Responsible for managing content via a Content Management System
  • Use HTML, CSS, and JavaScript to recreate websites into enterprise level CMS
  • Work with web development team to go over updates in the current sprint
  • Tested and logged bugs for developers to fix
  • Worked with marketing team to go over upcoming campaigns
  • Audit existing product listings to ensure content is correct and fully optimized

Web Developer

NOA Living: Raleigh, NC (11/2014 – 05/2015)

  • Maintain the NOA Living website and the NOA online store
  • Use HTML, CSS, JavaScript, and PHP to update the NOA Living website with Dreamweaver
  • Use Mailchimp to send out brochures on new products
  • Use Photoshop to create and resize images as well as adding typography to specific images
  • Use Magento to create and update products and product categories
  • Experimented with other content management systems such as Wordpress
  • Constant coordination with team to make sure everything is up to date
  • Add categories to NOA's online shop to add more products

Quality Assurance Specialist

Outmarket "Formerly known as Vocus": Morrisville, NC (05/2014 -9/22/2014)

  • Review functional and design specifications to ensure full understanding of individual deliverables
  • Develop, document, and maintain functional test cases and other test artifacts
  • Execute and evaluate manual test cases and report test results
  • Database test in Microsoft SQL environment to validate stored procedures and jobs
  • Hold and facilitate test plan/case reviews with cross-functional team members
  • Identify any potential quality issues per defined process and escalate potential quality issues
  • Ensure that validated deliverables meet functional and design specifications and requirements
  • Isolate, replicate, and report defects and verify defect fixes

North Social Support Specialist

Vocus: Morrisville, NC (11/2013 - 05/2014)

  • Respond to technical support, billing, and customer service issues with customers using North Social
  • Help users learn how to use North Social's Facebook applications
  • Test out North Social Facebook applications in the back end to make them work for users
  • Show users how to promote their brand and help them with marketing by using North Social apps
  • Respond to tickets, e-mails, chats, and phone calls regarding Facebook application troubles
  • Create macros in Zendesk to make tickets with the same request easier to answer
  • Troubleshoot customer challenges and helping them with our social media tools
  • Assist clients with the HTML used in creating form submission codes for our applications
  • Document cases and follow up on issues from inception to resolution

Dues Support Specialist

AICPA/Express Employment: Durham, NC (05/2013 – 11/2013)

  • Assist CPAs and customers with any billing issues they have
  • Respond to inquiries via mail, e-mail or the ticket system
  • Provide members and customers with information regarding the AICPA services
  • Record accurate details of actions taken comments, inquiries and complaints
  • Adhere to process guidelines to ensure service consistency
  • Deliver quality service on each interaction
  • Process forms, orders and applications for membership
  • Adhere to process guidelines to ensure service consistency

Virtual World Content Developer

Cubic Applications, Inc.: Alexandria, VA (05/2009 - Current)

  • Create 3D models using various modeling programs and techniques
  • Create textures using a material editor to give models a more realistic look
  • Edit and modify videos for our customers to use in presentations
  • Make graphics and logos to use in slideshows
  • Prepare documentation for how to use various applications
  • Make graphics and logos in Photoshop to use in slideshows

Customer Service Representative

EA/Mythic Entertainment: Fairfax, VA (08/2008 - 11/2008)

  • Provide assistance to players who are having issues with games
  • Work with fellow representatives to solve any problems in-game
  • Make reports for team leads on serious issues that needed to be attended to
  • Work with a team and have meetings on better ways to care for the customers

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