Colin Andrew Lavigne
(276) 614-6881 | contact@colinlavigne.com
Education
East Tennessee State University - Johnson City, TN
Bachelor of Science in Digital Media - Concentration in Animation (05/2008)
Special Skills
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3D Animation - Animation, IK/FK Character Rigs, Skinning, and Rendering
Experience in 3ds Max and Maya
- Composition and Effects- Video Compositing, Creating 3D Effects and Keying
Experience in Adobe After Effects and Premiere
- Website Creation- Use Dreamweaver to create websites with HTML and CSS
Experience in Adobe Dreamweaver
- Image Creation - Designing logos, banners, and templates for various uses
Experience in Experience in Adobe Photoshop
- Test Case Documentation - Create detailed test cases for product features
Experience in Fogbugz and Jira
- CMS Management - Ability manage content in Content Management Systems
Experience in various CMS
Work Experience
HTML Specialist
Lenovo through CTG:
Morrisville, NC (05/2015 - Current)
- Responsible for managing content via a Content Management System
- Use HTML, CSS, and JavaScript to recreate websites into enterprise level CMS
- Work with web development team to go over updates in the current sprint
- Tested and logged bugs for developers to fix
- Worked with marketing team to go over upcoming campaigns
- Audit existing product listings to ensure content is correct and fully optimized
Web Developer
NOA Living:
Raleigh, NC (11/2014 – 05/2015)
- Maintain the NOA Living website and the NOA online store
- Use HTML, CSS, JavaScript, and PHP to update the NOA Living website with Dreamweaver
- Use Mailchimp to send out brochures on new products
- Use Photoshop to create and resize images as well as adding typography to specific images
- Use Magento to create and update products and product categories
- Experimented with other content management systems such as Wordpress
- Constant coordination with team to make sure everything is up to date
- Add categories to NOA's online shop to add more products
Quality Assurance Specialist
Outmarket "Formerly known as Vocus":
Morrisville, NC (05/2014 -9/22/2014)
- Review functional and design specifications to ensure full understanding of individual deliverables
- Develop, document, and maintain functional test cases and other test artifacts
- Execute and evaluate manual test cases and report test results
- Database test in Microsoft SQL environment to validate stored procedures and jobs
- Hold and facilitate test plan/case reviews with cross-functional team members
- Identify any potential quality issues per defined process and escalate potential quality issues
- Ensure that validated deliverables meet functional and design specifications and requirements
- Isolate, replicate, and report defects and verify defect fixes
North Social Support Specialist
Vocus:
Morrisville, NC (11/2013 - 05/2014)
- Respond to technical support, billing, and customer service issues with customers using North Social
- Help users learn how to use North Social's Facebook applications
- Test out North Social Facebook applications in the back end to make them work for users
- Show users how to promote their brand and help them with marketing by using North Social apps
- Respond to tickets, e-mails, chats, and phone calls regarding Facebook application troubles
- Create macros in Zendesk to make tickets with the same request easier to answer
- Troubleshoot customer challenges and helping them with our social media tools
- Assist clients with the HTML used in creating form submission codes for our applications
- Document cases and follow up on issues from inception to resolution
Dues Support Specialist
AICPA/Express Employment:
Durham, NC (05/2013 – 11/2013)
- Assist CPAs and customers with any billing issues they have
- Respond to inquiries via mail, e-mail or the ticket system
- Provide members and customers with information regarding the AICPA services
- Record accurate details of actions taken comments, inquiries and complaints
- Adhere to process guidelines to ensure service consistency
- Deliver quality service on each interaction
- Process forms, orders and applications for membership
- Adhere to process guidelines to ensure service consistency
Virtual World Content Developer
Cubic Applications, Inc.:
Alexandria, VA (05/2009 - Current)
- Create 3D models using various modeling programs and techniques
- Create textures using a material editor to give models a more realistic look
- Edit and modify videos for our customers to use in presentations
- Make graphics and logos to use in slideshows
- Prepare documentation for how to use various applications
- Make graphics and logos in Photoshop to use in slideshows
Customer Service Representative
EA/Mythic Entertainment:
Fairfax, VA (08/2008 - 11/2008)
- Provide assistance to players who are having issues with games
- Work with fellow representatives to solve any problems in-game
- Make reports for team leads on serious issues that needed to be attended to
- Work with a team and have meetings on better ways to care for the customers